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Because the management pack containing the Double-Take Request Templates is an unsealed management pack, you can make changes to the activities contained in each Service Request or Change Request. Changes made to the request templates become the new default settings when the request template is used to create new requests. Review the following tables to determine if you want to make customizations. If you do, see Customizing the Request Templates for basic template modifications.
Activities that require approval before continuing have an activity type of Review, meaning that it must be approved within Service Manager before it continues to the next activity. Activities that have an activity type of Manual are generally used to trigger an Orchestrator Runbook to complete a process, which in turn marks the activity Completed upon successful execution. If execution of an activity fails, the activity will be marked as Failed.
Parallel activities group similar child activities together which can be executed in parallel. The parent Parallel activity will be marked as Completed when all of the child activities are completed. Sequential activities are a parent grouping that holds child activities that must be executed sequentially. When all of the child activities are completed the parent Sequential activity will be marked as Completed.
There are several exceptions where you must manually mark an activity Completed within Service Manager in order for it to move on to the next step. These are noted in the tables.
Activities indicated with an asterisk (*) below will require user intervention, unless the activity is to be skipped.
All of the other activities are designed to progress sequentially without user intervention until reaching an activity which requires user intervention.
See your System Center documentation for advanced information on activities and template customizations, including assigning reviewers in Request Templates.