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You are here: Service Manager Configuration > Request Templates > Customizing the Request Templates

Customizing the Request Templates

  1. From the Service Manager Console, expand Library and select Templates.

  2. Double-click on the template that you would like to modify, and click OK to open the template.

  3. You can change any of the default settings, however some of the settings may be overwritten by the Runbook automation process when the template is used.This happens to avoid errors. For example, Undo Test Cutover can be unskipped if Test Cutover Server has been completed because you must undo a test cutover before a live cutover is initiated.
  4. Click OK to save your changes.