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Managing Request Activities

By default, a number of the activities in the request templates are set to be skipped. There are various approval steps and tests that you can include by setting the template to unskip the activity.

1. From the Service Manager Console, expand Library and select Templates.

   

2. Double-click on the template that you would like to modify, and click OK to open the template.
3. Click on the Activities tab and you will notice skipped activities marked with a blue curved arrow. Included activities are marked with a yellow starburst. For details on all of the activity icons, see your System Center documentation.

4. Right-click on an activity that you want to include and select Unskip Activity.

   

5. Add a comment when prompted and click OK.
6. Click OK to save the template changes.

Removing, adding, and changing the order of activities in the Double-Take Move templates is not supported and may cause automation Runbooks to fail. The activities are sequential and the Runbooks rely on the sequence of each activity in order to orchestrate the workflow and report status of each activity.