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Security credentials

Use the following instructions for updating and clearing console security credentials.

Updating security credentials

You can change domain account information, but the changes must be made prior to creating a recovery job. To change the credentials for a domain account that is associated with one or more jobs, perform the following steps:

1. Close all running instances of the console that contain jobs associated with the domain account that needs to be changed.
2. Make the domain account changes. Change the password and/or delete the account.
3. Start the console.

• If the console is started on the same machine that was used to create the jobs, all jobs associated with the credentials for the updated account will be in an error state. You must update the credentials.
• If the console is started on a different machine from the one used to create the jobs, you must import the jobs as needed and then update the credentials.

Update the credentials of all relevant jobs by using the Update credentials button. After the credentials have been updated, jobs will return to the state they were in prior to the domain account changes.

Changing domain account information, which is used by one or more jobs, is only supported prior to creating a recovery job. If the account information is changed after a recovery job has been created, the recovery job will not complete successfully. In this case, a new recovery job must be created with valid credentials.

Clearing security credentials 

By default, the Double-Take RecoverNow console caches security credentials. Also by default, the cache is saved when you close the console, allowing you to reuse the credentials when you reuse the console. This setting is controlled by the Tools, Save credentials cache menu option. When the option is selected with a checkmark, the security credentials cache will be saved. When the option is disabled and no checkmark is displayed, the security credentials cache will be deleted when the console is closed. At any time, you can clear the security credentials cache by selecting Tools, Clear credentials cache.