Related Topics
The following table identifies the Double-Take Availability events.
| ID | Category | Severity | Event Message | Required Response |
|---|---|---|---|---|
| 1 | Activation Key | Error | This evaluation period has expired. Mirroring and replication have been stopped. To obtain a license, please contact your vendor. | Contact your vendor to purchase either a single or site license. |
| 2 | Activation Key | Info. | The evaluation period expires in %1 day(s). | Contact your vendor before the evaluation period expires to purchase either a single or site license. |
| 3 | Activation Key | Info. | The evaluation period has been activated and expires in %1 day(s). | Contact your vendor before the evaluation period expires to purchase either a single or site license. |
| 4 | Activation Key | Warning | Duplicate activation codes detected on machine %1 from machine %2. | If you have an evaluation license or a site license, no action is necessary. If you have a single license, you must purchase either another single license or a site license. |
| 5 | Activation Key | Error | This product edition can only be run on Windows Server or Advanced Server running the Server Appliance Kit. | Verify your activation code has been entered correctly and contact technical support. |
| 1000 | DTCounters | Error | An exception occurred: %1 | Run the installation and select Repair. Contact technical support if this event occurs again. |
| 1001 | DTCounters | Error | The Double-Take counter DLL could not initialize the statistics handler object to gather performance data. | Run the installation and select Repair. Contact technical support if this event occurs again. |
| 1002 | DTCounters | Error | The Double-Take counter DLL could not map shared memory file containing the performance data. | Run the installation and select Repair. Contact technical support if this event occurs again. |
| 1003 | DTCounters | Error | The Double-Take counter DLL could not open the "Performance" key in the Double-Take section of the registry. | Run the installation and select Repair. Contact technical support if this event occurs again. |
| 1004 | DTCounters | Error | The Double-Take counter DLL could not read the "First Counter" value under the Double-Take\Performance Key. | Run the installation and select Repair. Contact technical support if this event occurs again. |
| 1005 | DTCounters | Error | The Double-Take counter DLL read the "First Help" value under the Double-Take\Performance Key. | Run the installation and select Repair. Contact technical support if this event occurs again. |
| 1006 | DTCounters | Error | The Double-Take counter DLL could not create event handler for the worker thread. | Run the installation and select Repair. Contact technical support if this event occurs again. |
| 3000 | Service | Info. | Logger service was successfully started. | No action required. |
| 3001 | Service | Info. | Logger service was successfully stopped. | No action required. |
| 4000 | Service | Info. | Kernel was successfully started. | No action required. |
| 4001 | Service | Info. | Target service was successfully started. | No action required. |
| 4002 | Service | Info. | Source service was successfully started. | No action required. |
| 4003 | Service | Info. | Source service was successfully stopped. | No action required. |
| 4004 | Service | Info. | Target service was successfully stopped. | No action required. |
| 4005 | Service | Info. | Kernel was successfully stopped. | No action required. |
| 4006 | Service | Error | Service has aborted due to the following unrecoverable error: %1 | Restart the Double-Take service. |
| 4007 | Service | Warning | Auto-disconnecting from %1 (%2) for Replication Set %3, ID: %4 due to %5 | The connection is auto-disconnecting because the disk-based queue on the source has been filled, the service has encountered an unknown file ID, the target server has restarted, or an error has occurred during disk queuing on the source or target (for example, Double-Take Availability cannot read from or write to the transaction log file). |
| 4008 | Service | Info. | Auto-disconnect has succeeded for %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4009 | Service | Info. | Auto-reconnecting Replication Set %1 to %2 (%3) | No action required. |
| 4010 | Service | Info. | Auto-reconnect has succeeded connecting Replication Set %1 to %2 (%3) | No action required. |
| 4011 | Service | Error | Auto-reconnect has failed connecting Replication Set %1 to %2 (%3) | Manually reestablish the replication set to target connection. |
| 4012 | Service | Warning | %1 | This is a placeholder message for many other messages. See the specific log message for additional details. |
| 4013 | Service | Info. | %1 | This is a placeholder message for many other messages. See the specific log message for additional details. |
| 4014 | Service | Info. | Service has started network transmission. | No action required. |
| 4015 | Service | Info. | Service has stopped network transmission. | No action required. |
| 4016 | Service | Info. | Service has established a connection to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4017 | Service | Info. | Service has disconnected from %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4018 | Service | Warning | %1, however, mirroring and replication have been disabled as a restore is required due to a previous failover. | Perform a restoration. |
| 4019 | Service | Info. | Service has started a mirror to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4020 | Service | Info. | Service has paused a mirror to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4021 | Service | Info. | Service has resumed a mirror to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4022 | Service | Info. | Service has stopped a mirror to %1 for Replication Set %2, ID: %3, %4 | No action required. |
| 4023 | Service | Info. | Service has completed a mirror to %1 %2 for Replication Set %3, ID: %4, %5 | No action required. |
| 4024 | Service | Info. | Service has started Replication to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4025 | Service | Info. | Service has stopped Replication to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4026 | Service | Info. | The target has been paused due to user intervention. | No action required. |
| 4027 | Service | Info. | The target has been resumed due to user intervention. | No action required. |
| 4028 | Service | Warning | Registration of service class with Active Directory failed. Verify that the Active Directory server is up and the service has the proper permissions to update its entries. | Verify that the Active Directory server is running and that the Double-Take service has permission to update Active Directory. |
| 4029 | Service | Warning | Registration of service instance with Active Directory failed. Verify that the Active Directory server is up and the service has the proper permissions to update its entries. | Verify that the Active Directory server is running and that the Double-Take service has permission to update Active Directory. |
| 4030 | Service | Error | RSResource.dll has an unknown error. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4031 | Service | Error | RSResource.dll could not be opened. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4032 | Service | Error | The RSResource.dll component version does not match the component version expected by the product. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4033 | Service | Error | RSResource.dll build version is invalid. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4034 | Service | Error | Error verifying the service name. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4035 | Service | Error | Error verifying the product name. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4036 | Service | Error | Error verifying the vendor name. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4037 | Service | Error | Error verifying the vendor URL name. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4038 | Service | Error | Error verifying the product code. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4039 | Service | Error | Error while reading RSResource.dll. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4040 | Service | Error | The product code is illegal for this computer hardware. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4041 | Service | Error | The product code is illegal for this operating system version. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4042 | Service | Error | The product code requires installing the Windows Server Appliance Kit. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4043 | Service | Error | This product can only be run on a limited number of processors and this server exceeds the limit. The product functionality has been disabled. | Reinstall the software, using the installation Repair option, to install a new copy of the RSResource.dll. Contact technical support if this error persists. |
| 4044 | Service | Error | An error was encountered and replication has been stopped. It is necessary to stop and restart the service to correct this error. | Contact technical support if this error persists. |
| 4045 | Service | Error | %1 value must be between 1025 and 65535. Using default of %2. | Verify that the Double-Take Availability port value you are trying to use is within the valid range. If it is not, it will automatically be reset to the default value. |
| 4046 | Service | Error | This service failed to start because of a possible port conflict. Win32 error: %1 | Verify that the Double-Take Availability ports are not conflicting with ports used by other applications. |
| 4047 | Service | Error | Could not load ZLIB DLL %1. Some levels of compression will not be available. | The compression levels available depend on your operating system. You can reinstall the software, using the installation Repair option, to install a new copy of the DynaZip.dll, or contact technical support if this error persists. |
| 4048 | Service | Info. | Service has started a delete orphans task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4049 | Service | Info. | Service has paused a delete orphans task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4050 | Service | Info. | Service has resumed a delete orphans task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4051 | Service | Info. | Service has stopped a delete orphans task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4052 | Service | Info. | Service has completed a delete orphans task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4053 | Service | Info. | Service has started a restore task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4054 | Service | Info. | Service has paused a restore task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4055 | Service | Info. | Service has resumed a restore task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4056 | Service | Info. | Service has stopped a restore task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4057 | Service | Info. | Service has completed a restore task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4058 | Service | Info. | Service has started a verification task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4059 | Service | Info. | Service has paused a verification task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4060 | Service | Info. | Service has resumed a verification task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4061 | Service | Info. | Service has stopped a verification task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4062 | Service | Info. | Service has completed a verification task to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 4063 | Service | Info. | Bandwidth limit to %1 (%2) has changed to %3. | No action required. |
| 4064 | Service | Info. | Bandwidth limit to %1 (%2) is now in the "%3" period at %4. | No action required. |
| 4065 | Service | Warning | Target data state for connection %1 from %2 (%3) has changed because %4. | No action required. |
| 4066 | Service | Error | The product code requires a virtual server environment. The product functionality has been disabled. | The activation code you are using is for the Virtual SystemsTM edition. This code will not work on non-virtual server environments. |
| 4067 | Service | Error | No replication ops have been received from the driver for an extended period of time. | Check other messages for errors with the Double-Take Availability drivers, and correct as required. If there are no driver messages, verify that your drives are connected to the source. If this error persists, contact technical support. |
| 4068 | Service | Error | Failed to write to a replicating volume. | Reboot the source server. Contact technical support if this event occurs again. |
| 4069 | Service | Warning | The option MoveOrphansDir has been updated because it was missing or empty. | No action required. |
| 4096 | System | Warning | The registry parameter %2 is unknown. | Delete the parameter and report this issue to technical support. |
| 4097 | System | Warning | Failed to initialize WMI support. The last Word in the Data Window is the NT status code. | No action required. |
| 4097 | System | Error | The file system filter failed to load. Replication will not occur. Reboot your server and contact technical support if this error occurs again. The last Word in the Data window is the NT status code. | Reboot your server and contact technical support if this event occurs again. |
| 4098 | System | Warning | The registry parameters failed to load, so the default configuration values will be used. The last Word in the Data window is the NT status code. | No action required. |
| 4098 | System | Error | The control device %2 was not created. Communication with the service will be disabled. Reboot the server and contact technical support if this error occurs again. The last Word in the Data window is the NT status code. | Reboot your server and contact technical support if this event occurs again. |
| 4099 | System | Warning | The driver detected a hard link for a file on drive %2. Hard links are not supported. Changes to this file will not be replicated. | Hard links are not supported. |
| 4099 | System | Error | The driver failed to register with filter manager. Reboot the server and contact technical support if this error occurs again. The last Word in the Data window is the NT status code. | Reboot your server and contact technical support if this event occurs again. |
| 4100 | Activation Key | Error | Product activation code is invalid. Please check that it is typed correctly and is valid for the version of the operating system in use. | If you are in the process of installing Double-Take Availability, verify that you are using a 24 character alpha-numeric code. If Double-Take Availability is already installed, confirm that the code entered is correct. If the code appears to be correct, contact technical support. |
| 4100 | System | Error | The versions of the driver and the filter driver do not match. Replication will not occur. Reboot your server. If this error occurs again, reinstall the software. Contact technical support if this error occurs after the software has been reinstalled. The last three Words in the Data window are the NT status code and the driver version numbers. | Reboot your server. Reinstall the software if this event occurs again. Contact technical support if this event occurs after reinstalling the software. |
| 4101 | Activation Key | Error | This service will not run on this device. Contact your sales representative for upgrade procedures. | The activation code does not match the type of server you are attempting to run on. Contact your vendor for a new activation code or contact technical support. |
| 4110 | Service | Warning | Target cannot write %1 due to target disk being full. Operation will be retried (%2 times or forever) | The disk on the target is full. The operation will be retried according to the TGExecutionRetryLimit setting. |
| 4111 | Service | Warning | Target can not write %1 due to a sharing violation. Operation will be retried (%2 times or forever) | A sharing violation error is prohibiting Double-Take Availability from writing on the target. The operation will be retried according to the TGExecutionRetryLimit setting. |
| 4112 | Service | Warning | Target can not write %1 due to access denied. Operation will be retried (%2 times or forever) | An access denied error is prohibiting Double-Take Availability from writing on the target. The operation will be retried according to the TGExecutionRetryLimit setting. |
| 4113 | Service | Warning | Target can not write %1 due to an unknown reason. Operation will be retried (%2 times or forever). Please check the log files for further information on the error. | An unknown error is prohibiting Double-Take Availability from writing on the target. The operation will be retried according to the TGExecutionRetryLimit setting. |
| 4120 | Service | Info. | Target write to %1 was completed successfully after %2 retries. | No action required. |
| 4150 | Service | Error | Target write %1 failed after %2 retries and will be discarded. See the event log or log files for error conditions. After correcting the problem, you should re-mirror or run a verify to resynchronize the changes. | The operation has been retried according to the TGExecutionRetryLimit setting but was not able to be written to the target and the operation was discarded. Correct the problem and remirror the files. |
| 4155 | Service | Warning | The service was unable to complete a file system operation in the allotted time. See the log files for error conditions. After correcting the problem, remirror or perform a verification with remirror to synchronize the changes. | Correct the file system error and then remirror or perform a verification with remirror to synchronize the changes. |
| 4200 | Service | Info. | In band task %1 submitted from %2 by %3 at %4 | No action required. |
| 4201 | Service | Warning | In band task %1 discarded (submitted from %2 by %3 at %4) | A task may be discarded in the following scenarios: all connections to a target are manually disconnected, replication is stopped for all connections to a target, or an auto-disconnect occurs. If one of these scenarios did not cause the task to be discarded, contact technical support. |
| 4202 | Service | Info. | Running %1 in band script: %2 (task %3 submitted from %4 by %5 at %6) | No action required. |
| 4203 | Service | Info. | Completed run of in band script: %1 (exit code %2) | No action required. |
| 4204 | Service | Error | Error running in band script: %1 | Review the task and its associated script(s) for syntax errors. |
| 4205 | Service | Warning | Timeout (%1 seconds) running in band script: %2 | The timeout specified for the script to complete has expired. Normal processing will continue. You may need to manually terminate the script if it will never complete. |
| 4206 | Service | Warning | Run timeout disabled for in band script: %1 | The timeout period was set to zero (0). Double-Take Availability will not wait for the script to complete before continuing. No action is required. |
| 4207 | Service | Warning | In band scripts disabled by server - no attempt will be made to run %1 | Enable task command processing. |
| 4300 | Service | Error | A connection request was received on the target before the persistent target paths could be loaded. | You may need to disconnect and reconnect your replication set. |
| 4301 | Service | Error | Unable to block target paths, the driver is unavailable. | If you need to block your target paths, contact technical support. |
| 4302 | Service | Info. | Target Path %1 has been successfully blocked | No action required. |
| 4303 | Service | Warning | Blocking of target path: %1 failed. Error Code: %2 | If you need to block your target paths, contact technical support. |
| 4304 | Service | Info. | Target Path %1 has been successfully unblocked | No action required. |
| 4305 | Service | Warning | Unblocking of target path: %1 failed. Error Code: %2 | If you need to unblock your target paths, contact technical support. |
| 4306 | Service | Warning | Target paths for source %1 (%2) Connection id: %3 are already blocked | No action required. |
| 4307 | Service | Warning | Target paths for source %1 (%2) Connection id: %3 are already unblocked | No action required. |
| 4308 | Service | Error | Error loading target paths for blocking, registry key %1 has been corrupted. | If you need to block your target paths, contact technical support. |
| 4400 | Service | Error | Failed to create snapshot set for source %1 (%2) Connection ID: %3. Error: %4 | The snapshot could not be created. This may be due to a lack of disk space or memory or another reason. The error code is the Microsoft VSS error. Check your VSS documentation or contact technical support. |
| 4401 | Service | Error | Failed to delete automatic snapshot set for source %1 (%2) Connection ID: %3. Error: %4 | The automatic snapshot could not be deleted. This may be due to a lack of memory, the file does not exist, or another reason. The error code is the Microsoft Volume Shadow Copy error. Check your Volume Shadow Copy documentation or contact technical support. |
| 4402 | Service | Error | Failed to delete snapshot set for source %1 (%2) Connection ID: %3. Error: %4 | The snapshot could not be deleted. This may be due to a lack of memory, the file does not exist, or another reason. The error code is the Microsoft Volume Shadow Copy error. Check your Volume Shadow Copy documentation or contact technical support. |
| 4403 | Service | Error | A scheduled snapshot could not be created for source %1 (%2) Connection ID: %3. because the target data was in a bad state. A snapshot will automatically be created when the target data reaches a good state. | No action required. A snapshot will automatically be created when the target data reaches a good state. |
| 4404 | Service | Info. | Set snapshot schedule for source %1 (%2) connection %3 to every %4 minutes. Next snapshot: %5. | No action required. |
| 4405 | Service | Info. | Removed snapshot schedule for source %1 (%2) connection %3. | No action required. |
| 4406 | Service | Info. | Enabled snapshot schedule for source %1 (%2) connection %3. | No action required. |
| 4407 | Service | Info. | Disabled snapshot schedule for source %1 (%2) connection %3. | No action required. |
| 4408 | Service | Warning | %1 was unable to move some orphans for source %2 on connection ID %3. Check the %1 logs for further details. | Orphan files could not be moved. For example, the location could be out of disk space. Check the Double-Take Availability log for more information. |
| 4409 | Service | Warning | %3 was unable to delete some orphans for source %1 on connection ID %2. Check the %3 logs for further details. | Orphan files could not be deleted. Check the Double-Take Availability log for more information. |
| 4410 | Service | Error | The registry hive dump failed with an of error: %1. | Contact technical support. |
| 4411 | Service | Warning | The Service has detected that port %1 is being %2 by the Windows Firewall. | The firewall port needs to be unblocked or restrictions against Double-Take Availability removed so that Double-Take Availability data can be transmitted. |
| 5000 | Service | Info. | Server Monitor service was successfully started. | No action required. |
| 5001 | Service | Info. | Server Monitor service was successfully stopped. | No action required. |
| 5002 | Service | Info. | Placeholders were modified to %1. | No action required. |
| 5100 | Failover | Info. | Failover completed for %1. | No action required. |
| 5101 | Failover | Info. | IP address %1 with subnet mask %2 was added to target machine's %3 adapter. | No action required. |
| 5102 | Failover | Warning | %1 has reached a failover condition. A response from the user is required before failover can take place. | User intervention has been configured. Open the Failover Control Center and accept or decline the failover prompt. |
| 5103 | Failover | Info. | Started adding drive shares from %1 to %2. | No action required. |
| 5104 | Failover | Info. | %1 drive shares were taken over by %2. | No action required. |
| 5105 | Failover | Info. | Attempting to run the %1 script. | No action required. |
| 5106 | Failover | Info. | The %1 script ran successfully. | No action required. |
| 5107 | Failover | Error | Error occurred in running %1 script. | Verify that the script identified exists with the proper permissions. |
| 5108 | Failover | Error | The source machine %1 is not responding to a ping. | This occurs when all monitored IP addresses on the source machine stop responding to pings. Countdown to failover will begin at the first occurrence and will continue until the source machine responds or until failover occurs. |
| 5109 | Failover | Error | The public NIC on source machine %1 is not responding to a ping. | The failover target did not receive an answer to its ping of the source machine. Eventually, a failover will result. Investigate possible errors (down server, network error, etc.). |
| 5110 | Failover | Info. | The %1 script "%2" is still running. | No action required. |
| 5200 | Failback | Info.. | Failback completed for %1. | No action required. |
| 5201 | Failback | Info.. | IP address %1 was removed from target machine's %2 adapter. | No action required. |
| 5202 | Failback | Error | Unable to Failback properly because IP address %1 was missing a corresponding SubNet Mask. | Contact technical support. |
| 5300 | Monitoring | Info. | The following IP address was added to target's monitoring list: %1 | No action required. |
| 5301 | Monitoring | Info. | The following IP address was removed from target's monitoring list: %1 | No action required. |
| 5302 | Monitoring | Info. | Drive share information for %1 has been updated on the target machine. | No action required. |
| 5303 | Monitoring | Info. | The application monitor script has started successfully. | No action required. |
| 5304 | Monitoring | Info | The application monitor script has finished successfully. | No action required. |
| 5305 | Monitoring | Warning | The application monitor has found the %1 service stopped. | Double-Take Availability Application Manager will attempt to restart the service. |
| 5306 | Monitoring | Warning | The application monitor has restarted the %1 service. | No action required. |
| 5307 | Monitoring | Error | The application monitor cannot contact the server %1. | Verify the server is running. Verify available network communications with the server. |
| 5400 | ARP | Info. | Broadcasted new MAC address %1 for IP address %2. | No action required. |
| 5500 | Service | Warning | Could not connect to e-mail server. Check to make sure the SMTP server %1 is available (error code: %2). | Double-Take Availability could not connect to your SMTP server or the username and/or password supplied is incorrect. Verify that SMTP server is available and that you have identified it correctly in your e-mail notification configuration. Also verify that your username and password have been entered correctly. |
| 5501 | Service | Warning | E-mail notification could not be enabled (error code: %1). | This alert occurs if there is an unexpected error enabling e-mail notification during service startup. Check to see if any other errors related to e-mail notification have been logged. Also, check to make sure the Windows Management Instrumentation (WMI) service is enabled. If neither of these apply, contact technical support. |
| 5502 | Service | Warning | E-mail notification could not be initialized. Check to make sure Internet Explorer 5.0 or later is installed. | E-mail notification requires Internet Explorer 5.0 or later. Verify that you have this version or later installed on the Double-Take Availability server. |
| 5503 | Service | Warning | E-mail notification could not be processed. Check to make sure the correct version of SMTPMail.DLL is registered on the system (error code: %1). | If you are using Double-Take Availability 4.4.2.1 or earlier and Windows NT 4.0, e-mail notification requires Windows Management Instrumentation (WMI) to be installed. Verify that you have it installed on the Double-Take Availability server. |
| 5504 | Service | Warning | Could not load LocalRS.dll (for e-mail notification). | This alert occurs if there is an error loading the resource DLL for the service. Typically, this is caused by a missing LocalRS.dll file. Reinstall the software, using the installation Repair option, to install a new copy of the LocalRS.dll. Contact technical support if this error persists. |
| 5505 | Service | Warning | E-mail could not be sent. Check e-mail settings (error code: %1). | Verify that the e-mail server that you have identified in your e-mail notification configuration is correct. |
| 5506 | Service | Warning | One or more required e-mail settings have not been specified (error code: %1). | At a minimum, you must specify the e-mail server, the From and To addresses, and at least one type of event to include. |
| 5507 | Service | Warning | E-mail notification could not be initialized. Check to make sure WMI is installed and available (error code: %1). | If you are using Double-Take Availability 4.4.2.1 or earlier and Windows NT 4.0, e-mail notification requires Windows Management Instrumentation (WMI) to be installed. Verify that you have it installed on the Double-Take Availability server. |
| 5508 | Service | Warning | An error occurred connecting to the WMI namespace. Check to make sure the Windows Management Instrumentation service is not disabled (error code %1). | This alert occurs if there is an error with the Windows Management Instrumentation (WMI) service. Verify that you have it installed on the Double-Take Availability server and that it is enabled. |
| 5600 | Service | Warning | Part or all of the e-mail setting %1 is not in a valid format. | Verify that the include categories and exclude ID list are identified and formatted correctly. |
| 7106 | RepDrv | Error | The driver was unable to get valid name information from the Filter Manager for the file %2. (Filename may be truncated.) It cannot be replicated. Please contact technical support. | Contact technical support. |
| 7107 | RepDrv | Error | The driver was unable to get valid name information from the Filter Manager for a file. It cannot be replicated. Please contact technical support. | Contact technical support. |
| 8100 | RepDac | Error | The driver encountered an unrecoverable internal error. Contact technical support. The last Word in the Data window is the internal error code. | Contact technical support. |
| 8192 | Resources | Error | Driver failed to allocate Kernel memory. Replication is stopped and server must be rebooted for replication to continue. The last word in the data window is the tag of the allocation that failed. | Reboot the server and contact technical support if this event occurs again. |
| 8192 | RepDrv | Error | Kernel memory is exhausted. Replication is stopped. This may have been caused by low system resources. | Reboot the server and contact technical support if this event occurs again. |
| 8193 | System | Error | The driver failed to create a thread required for normal operation. This may have been caused by low system resources. Reboot your server and contact technical support if this error occurs again. The last Word in the Data window is the NT status code. | Reboot the server and contact technical support if this event occurs again. |
| 8196 | RepDrv | Warning | The maximum amount of memory for replication queuing has been reached. Replication is stopped and memory is being freed. | Contact technical support if this event occurs again. |
| 8198 | Resources | Warning | The driver registry path could not be saved. The default registry path will be used. | No action required. |
| 8200 | Resources | Warning | The driver failed to allocate a buffer for a file name longer than 260 characters. The file will be skipped. The last Word in the Data window is the NT status code. | Reboot the server and contact technical support if this event occurs again. |
| 9000 | RepKap | Warning | The driver has failed to process a rename operation. The driver will resend the rename operation. This message is only a warning. If you receive this message repeatedly, contact technical support. The last Word in the Data window is the NT status code. | Contact technical support if this event occurs again. |
| 9100 | RepKap | Error | The driver encountered an error opening a file from the service. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9101 | RepKap | Error | The driver encountered an error reading from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9102 | RepKap | Error | The driver encountered an error writing to the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9103 | RepKap | Error | The driver encountered an error writing to the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9104 | RepKap | Error | The driver encountered an error querying for file security from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9105 | RepKap | Error | The driver encountered an error querying for file security from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9106 | RepKap | Error | The driver encountered an error writing file security data to the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9107 | RepKap | Error | The driver encountered an error querying for an allocated range from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9108 | RepKap | Error | The driver encountered an error querying for an allocated range from the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9109 | RepKap | Error | The driver encountered an error writing an allocated range to the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9110 | RepKap | Error | The driver encountered an error querying for a directory from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9111 | RepKap | Error | The driver encountered an error querying for a directory from the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9112 | RepKap | Error | The driver encountered an error writing a directory query to the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9113 | RepKap | Error | The driver encountered an error querying a stream from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9114 | RepKap | Error | The driver encountered an error writing a stream query to the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9115 | RepKap | Error | The driver encountered an error writing a stream query to the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9116 | RepKap | Error | The driver has failed to close a file handle. If you receive this message repeatedly, contact technical support. The last Word in the Data window is the NT status code. | Contact technical support. |
| 9117 | RepKap | Error | The driver encountered an error querying for extended attributes from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9118 | RepKap | Error | The driver encountered an error writing extended attributes to the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9119 | RepKap | Error | The driver encountered an error writing extended attributes status to the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9120 | RepKap | Error | The driver encountered an error querying for file information from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9121 | RepKap | Error | The driver encountered an error writing file information to the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9122 | RepKap | Error | The driver encountered an error writing file information status to the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9123 | RepKap | Error | The driver encountered an error querying for fsctl information from the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9124 | RepKap | Error | The driver encountered an error writing fsctl information to the service output buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 9125 | RepKap | Error | The driver encountered an error writing fsctl status to the service input buffer. Check the Event Viewer Application log for additional service information or contact technical support. The last Word in the Data window is the exception code. | Check for related service messages. Contact technical support if this event occurs again. |
| 10000 | RepHsm | Warning | This message is only a placeholder warning. The last Word in the Data window is the NT status code. | No action required. |
| 10000 | GeoCluster | Error | Connect failed to node %1 for resource %2. Adding node to reconnect list. | Ensure that GeoCluster is running on all possible owners and that it can communicate on the network selected for mirroring and replication traffic. GeoCluster will try to reestablish a connection using the check unresponsive node interval specified for the resource. |
| 10001 | GeoCluster | Info. | Reconnect succeeded to node %1 for resource %2. Will be added as a possible owner when mirror is complete. | No action required. |
| 10002 | GeoCluster | Error | Disk check failed on node %1 for resource %2. Removing as a possible owner. | Ensure that GeoCluster is running on all possible owners and that it can communicate on the public network. Also ensure that the disk specified for the resource is functioning correctly on all possible owners. |
| 10003 | GeoCluster | Error | Owner %1 of the quorum resource %2 couldn't access the arbitration path %3. Network may be down. | Ensure that the network used to access the arbitration path is up and that the server is operational. Also ensure that the arbitration share path does exist and that the account running the cluster service has write privileges to the share path. |
| 10004 | GeoCluster | Warning | Failover of the group %1 is being delayed. Group will be brought online when the target queue is below the limit or the timeout has expired. | No action required. |
| 10005 | GeoCluster | Info. | Node %1 is taking ownership of the group %2. The group will be brought online on this node. | No action required. |
| 10006 | GeoCluster | Warning | The cluster notification thread failed to start on node %1 for resource %2. The resource should be taken offline and brought back online. | Take the resource offline and bring it back online. |
| 10007 | GeoCluster | Warning | The user %1 has reverted a snapshot for the %2 resource on node %3. | No action required. The snapshot you selected will be reverted. |
| 10008 | GeoCluster | Warning | The user %1 has discarded queued data for the %2 resource on node %3. | No action required. The queue you selected will be discarded. |
| 10009 | GeoCluster | Warning | The user %1 is verifying data for the %2 resource on node %3. | A snapshot of the current data has been taken. After you have verified the data, accept or reject the data. |
| 10010 | GeoCluster | Warning | The user %1 has rejected the data for the %2 resource on node %3. | No action required. Since the data was rejected, the data has been reverted to the snapshot taken when the data was selected for verification. |
| 10011 | GeoCluster | Warning | The user %1 has accepted the data for the %2 resource on node %3. | No action required. The current data will be used. |
| 10012 | GeoCluster | Warning | The GeoCluster Replicated Disk resource %1 has been set to validate its data. No data replication is occurring to the remaining nodes in the cluster. Please Accept or Reject the data by right-clicking on the resource and selecting the appropriate option. | Replication has been stopped because of the validation request. Accept or reject the data on the node by right-clicking on the resource and selecting the appropriate option. |
| 10100 | RepKap | Error | The driver could not recall a file because it did not have a token for impersonation. The security provider service should set this token. The last Word in the Data window is the exception code. | Contact technical support if this event occurs again. |
| 10101 | RepKap | Error | The driver could not access the file in the archive bin, due to a failed impersonation attempt. The last Word in the Data window is the exception code. | Contact technical support if this event occurs again. |
| 10102 | RepKap | Error | The driver could not recall the file. The last Word in the Data window is the exception code. | Contact technical support if this event occurs again. |
| 11000 | Service | Info. | Service has started an archive to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 11001 | Service | Info. | Service has completed an archive to %1 (%2) for Replication Set %3, ID: %4, %5 | No action required. |
| 11002 | Service | Info. | Service has started a recall from %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 11003 | Service | Info. | Service has completed a recall from %1 (%2) for Replication Set %3, ID: %4, %5 | No action required. |
| 11004 | Service | Warning | Service has failed connection to the RepHSM driver. %1 | Reboot the server or manually restart the RepHSM.sys driver. |
| 11005 | Service | Warning | Service has aborted the archive operation. | Verify the activation code on the source and target is valid for archiving. Reboot an unlicensed server. |
| 11006 | Service | Warning | Service has aborted the archive recall operation. | Verify the activation code on the source and target is valid for archiving. Reboot an unlicensed server. |
| 11007 | Service | Warning | Verification has finished with errors. %1 | Review the verification log to correct or accept the errors. |
| 11008 | Service | Warning | Archive feature is not supported on volume %1 | The source and target must be NTFS for archiving functionality |
| 11009 | Service | Info. | Service has started an archive preview to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 11010 | Service | Info. | Service has completed an archive preview to %1 (%2) for Replication Set %3, ID: %4 | No action required. |
| 11011 | Service | Warning | Service has aborted the archive preview operation. | Verify the activation code on the source and target is valid for archiving. Reboot an unlicensed server. |
| 12000 | DTRecall | Info. | The service has started. | This message refers to the Double-Take Recall service. No action required. |
| 12001 | DTRecall | Error | The service failed to start. | Check the user name and password for the Double-Take Recall service to ensure validity. Reinstall the software if this event occurs again. |
| 12002 | DTRecall | Info. | The service has stopped. | This message indicates a system shutdown or the user stopped the Double-Take Recall service. No action is required. |
| 12003 | DTRecall | Error | The service failed to create a stop control event. (Error %1) | Restart the Double-Take Recall service. Reinstall the software if this event occurs again. |
| 12004 | DTRecall | Error | RegisterServiceCtrlHandler failed. (Error %1) | Restart the Double-Take Recall service. Reinstall the software if this event occurs again. |
| 12005 | DTRecall | Error | Service encountered SetServiceStatus error (Error %1) | Restart the Double-Take Recall service. Reinstall the software if this event occurs again. |
| 12006 | DTRecall | Error | Service could not get handle to driver for security update. (Error %1) | The Double-Take Recall service could not connect to the Double-Take Recall archiving driver. Reboot the server and reinstall the software if this event occurs again. |
| 12007 | DTRecall | Warning | Service failed a periodic security update. (Error %1) | This message refers to the Double-Take Recall service. The operation will be performed every five minutes. Reinstall the software if this event occurs after five minutes. |
| 12288 | RepDrv | Error | The driver encountered an error accessing a buffer from the service. Contact technical support. The last Word in the Data window is the exception code. | Contact technical support. |
| 16384 | RepDrv | Error | The driver encountered an unrecoverable error. Contact technical support. | Contact technical support |
| 16385 | RepDrv | Error | The driver encountered an unexpected internal result. Contact technical support. The last Word in the Data window is the NT status code. | Contact technical support. |
| 16393 | RepDrv | Error | The driver encountered an internal error. Contact technical support. The last Word in the Data window is the internal error code. | Contact technical support. |
| 16395 | Resources | Error | The driver detected a memory error which may have been caused by a bad driver or faulty hardware. Contact technical support. The last Word in the Data window is the internal error code. | Contact technical support. |
| 16396 | Resources | Error | The driver failed to create work queues for normal operation. This may have been caused by low system resources. Reboot the server and contact technical support if this error occurs again. The last Word in the Data window is the NT status code. | Reboot the server and contact technical support if this event occurs again. |
| 16400 | RepDrv | Info. | RepDrv has encountered an unexpected condition, usually caused by low kernel memory. Unless otherwise mentioned, this event has already been handled and your data remains protected. If you continue to receive these events or have further questions please contact tech support. | No action required. |