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Failing over Exchange or SQL with BlackBerry

If you have not done so already, launch the Double-Take Availability Application Manager by selecting Start, Programs, Double-Take, Availability, Double-Take Availability Application Manager.

If you are using a standalone BlackBerry server with Exchange or SQL, complete the following steps so that the BlackBerry server will recognize when the server that has the BESAdmin account has been failed over.

  1. Prior to failing over, shut down the BlackBerry server.
  2. After failover, bring the BlackBerry server back up.
  3. For BlackBerry Enterprise Server 3.0:
  1. Open a command prompt on the BlackBerry server and cd to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Utility.
  2. Run the command handheldcleanup –m
  3. Run the command handheldcleanup –u

This command will prompt you for the name of the BlackBerry server.

  1. For BlackBerry Enterprise Server 3.5 through 4.1, see BlackBerry knowledgebase article KB03296.

The same process should be followed when failing back.