Viewing the log files through the Double-Take Console

You can view the engine and Management Service logs using either of these two methods.

• On the Manage Servers page, highlight a server in the list and click View Server Logs from the toolbar.
• On the Manage Jobs page, right-click a job and select View Logs. Select either the source server log or the target server log.

Depending on your job type, you may see engine, Double-Take, or controller listed in the Service column for the engine log.

Separate logging windows allow you to continue working in the Double-Take Console while monitoring log messages. You can open multiple logging windows for multiple servers. When the Double-Take Console is closed, all logging windows will automatically close.

 

Start

This button starts the addition and scrolling of new messages in the window.

Pause

This button pauses the addition and scrolling of new messages in the window. This is only for the Server logs window. The messages are still logged to their respective files on the server.

Copy

This button copies the messages selected in the Server logs window to the Windows clipboard.

Clear

This button clears the Server logs window. The messages are not cleared from the respective files on the server. If you want to view all of the messages again, close and reopen the Server logs window.

Filter

The drop-down list will depend on the type of server or appliance you have selected.

• Windows servers—You can select to view all log messages or only those messages from the Double-Take log or the Double-Take Management Service log.
• Linux servers and Linux virtual recovery appliances—You can select to view all log messages or only those messages from the Double-Take engine or the Double-Take Management Service.
• Controller appliances—There is only one log to view so filtering is not applicable.

Time

This column in the table indicates the date and time when the message was logged.

Description

This column in the table displays the actual message that was logged.

Service

This column in the table will vary depending on the type of server or appliance you have selected.

• Windows servers—These messages are from the Double-Take log or the Double-Take Management Service log.
• Linux servers and Linux virtual recovery appliances—These messages are from the Double-Take engine or the Double-Take Management Service.
• Controller appliances—These messages are only from the controller appliance.

You can view a job log file through the Double-Take Console by selecting View Job Log from the toolbar on the Manage Jobs page. Separate logging windows allow you to continue working in the Double-Take Console while monitoring log messages. You can open multiple logging windows for multiple jobs. When the Double-Take Console is closed, all logging windows will automatically close.

Because the job log window communicates with the target server, if the console loses communication with the target server after the job log window has already been opened, the job log window will display an error. This includes a target cluster node roll that causes the job log to be hosted by a new cluster node.

 

The following table identifies the controls and the table columns in the Job logs window.

 

Start

This button starts the addition and scrolling of new messages in the window.

Pause

This button pauses the addition and scrolling of new messages in the window. This is only for the Job logs window. The messages are still logged to their respective files on the server.

Copy

This button copies the messages selected in the Job logs window to the Windows clipboard.

Clear

This button clears the Job logs window. The messages are not cleared from the respective files on the server. If you want to view all of the messages again, close and reopen the Job logs window.

Time

This column in the table indicates the date and time when the message was logged.

Description

This column in the table displays the actual message that was logged.

 

You can view the Double-Take Console log file by using the following instructions.

1. Select Tools, Options.
2. Expand the Diagnostics section, if necessary.
3. Click View Log File.
4. Click Cancel to return back to the console page you were on previously. (Unless you were in the middle of a job creation workflow, in which case you will be returned to the beginning of the workflow.)

The log file is opened in the default text editor. The file will remain open until you close.