Managing servers

The Manage Servers page allows you to view, edit, add, remove, or manage the servers in your console.

You can also organize the servers that are in your console into groups, allowing you to filter the servers you are viewing based on your organization. The servers displayed in the right pane depend on the server group folder selected in the left pane. Every server in your console session is displayed when the All Servers group is selected. If you have created and populated server groups under My Servers, then only the servers in the selected group will displayed in the right pane.

If you have uninstalled and reinstalled Double-Take on a server, you may see the server twice on the Manage Servers page because the reinstall assigns a new unique identifier to the server. One of the servers (the original version) will show with the red X icon. You can safely remove that server from the console.

Right pane display

The following table identifies the columns displayed in the right pane of the Manage Servers page.

Column 1 (Blank)

The first blank column indicates the machine type.

Double-Take source or target server which could be a physical server, virtual machine, or a cluster node

Double-Take source or target server which is a Windows cluster

VMware server which could be a vCenter server or an ESX or ESXi host.

Double-Take controller appliance

Double-Take replication appliance

Double-Take Reporting Service server

Offline server which means the console cannot communicate with this machine.

Server error which means the console can communicate with the machine, but it cannot communicate with Double-Take on it.

Column 2 (Blank)

The second blank column indicates the security level

Processing—The console is attempting to communicate with machine.

Administrator access—This level grants full control.

Monitor only access—This level grants monitoring privileges only.

No security access—This level does not allow monitoring or control.

Server

The name or IP address of the server. If you have specified a reserved IP address, it will be displayed in parenthesis.

Activity

There are many different Activity messages that keep you informed of the server activity. Most of the activity messages are informational and do not require any administrator interaction. If you see error messages, check the server details. See Viewing server details.

Version

The product version information

Licensing Status

The status of the license on the server. If your license is expired, any jobs using that server will be in an error state.

Product

The Double-Take products licensed for the server or the Double-Take role for the server.

Activation Code

The activation codes associated with the products licensed for the server. If your license is not valid for the operating system on your server, the activation code will be identified as Invalid Activation Code. There will be no activation code listed for those servers that are not licensed, like a VMware server.

Serial Number

The serial number associated with the activation code

Main toolbar and right-click menu

The following options are available on the main toolbar of the Manage Servers page and the right-click menu. Some of the options are only available in the right-click menu. Each of the options control the server that is selected in the right pane.

Add Servers

Adds a new server. This button leaves the Manage Servers page and opens the Add Servers page. See Adding controller appliances.

Add Replication Appliance

Adds a new replication appliance. You must have a controller appliance already inserted in your console before you can add any replication appliances. This button leaves the Manage Servers page and opens the Add Replication Appliances page. You can also add replication appliances by editing a controller appliance's server properties. See Controller appliance associations properties.

View Server Details

Views detailed information about a server. This button leaves the Manage Servers page and opens the View Server Details page. See Viewing server details.

Remove Server

Removes the server from the console. For agentless vSphere jobs, you cannot remove replication appliances from the Manage Servers page. You must remove the replication appliance from the controller appliance's server properties (see Controller appliance associations properties) or from the Add Replication Appliance page (see Adding replication appliances). Keep in mind, if you remove a controller appliance from the console without removing the replication appliance associations, the replication appliances will still be associated with that controller appliance if you add the controller appliance back into this or into another console.

Provide Credentials

Changes the login credentials that the Double-Take Console use to authenticate to a server. This button opens the Provide Credentials dialog box where you can specify the new account information. See Providing server credentials. You will remain on the Manage Servers page after updating the server credentials.

Manage Group Assignments

Allows you to assign, move, and remove the selected server from specific server groups. This buttons opens the Manage Group Assignments dialog box where you can assign and unassign the server to specific server groups. The server will appear in server groups marked with a checkmark, and will not appear in groups without a checkmark. Servers assigned to a server group will automatically appear in parent server groups.

Install

Installs or upgrades Double-Take on the selected server. This option is not applicable to agentless vSphere protection.

Uninstall

Uninstalls Double-Take on the selected server. This option is not applicable to agentless vSphere protection.

View Server Events

Views event messages for a server. The option is not applicable to agentless vSphere protection.

View Server Logs

Views the Double-Take logs messages for a server. This button opens the Logs window. This separate window allows you to continue working in the Double-Take Console while monitoring log messages. You can open multiple logging windows for multiple servers. When the Double-Take Console is closed, all logging windows will automatically close.

Refresh

Refreshes the status of the selected servers.

Gather Support Diagnostics

Executes the diagnostic DTInfo utility which collects configuration data for use when reporting problems to technical support. It gathers Double-Take log files; Double-Take and system settings; network configuration information such as IP, WINS, and DNS addresses; and other data which may be necessary for technical support to troubleshoot issues. You will be prompted for a location to save the resulting file which is created with the information gathered. Because this utility is gathering several pieces of information, across the network to your console machine, it may take several minutes to complete the information gathering and sending the resulting file to the console machine.

This option is disabled for replication appliances. That data will be collected when data is collected for a controller appliance.

View Replication Service Details

Views the replication service details for a server. This option is not applicable to agentless vSphere servers.

Overflow Chevron

Displays any toolbar buttons that are hidden from view when the window size is reduced.